Legal Framework

1. Data Controller

Cloudaryn Digital Studio, registered at Calle Alameda de Mazarredo, 63, Piso 5º Izquierda — 48009, Bilbao, Bizkaia, España, is the data controller responsible for the processing of personal data collected through this website.

2. Data Collection

We collect personal data (name, email address, and project details) when you submit a contact form or initiate communication with our team. This data is processed under Article 6(1)(b) of the GDPR — necessary for the performance of a contract or pre-contractual measures.

3. Purpose of Processing

Your personal data is processed exclusively for: responding to your inquiries, providing requested services, sending project-related communications, and maintaining records of our professional relationship.

4. Data Retention

Personal data is retained for a period of 24 months from the last communication, or as long as necessary to fulfill the purposes for which it was collected. After this period, data is securely deleted from our systems.

5. Your Rights

Under the GDPR, you have the right to: access your personal data (Article 15), rectify inaccurate data (Article 16), request erasure (Article 17), restrict processing (Article 18), data portability (Article 20), and object to processing (Article 21). To exercise these rights, contact our Data Protection Officer at [email protected].

6. International Transfers

Cloudaryn does not transfer personal data outside the European Economic Area (EEA) without appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.

7. Security Measures

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security assessments in compliance with Article 32 of the GDPR.

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us improve your experience and understand how our site is used.

2. Types of Cookies We Use

Essential Cookies: Required for basic site functionality. These cannot be disabled. Example: session cookies for form submissions.

Preference Cookies: Remember your settings and choices. Example: cookie consent preferences stored in localStorage.

Analytics Cookies: Help us understand visitor behavior. We use privacy-respecting analytics that do not track individuals.

3. Managing Cookies

You can control and manage cookies through your browser settings. Disabling essential cookies may affect site functionality. Our cookie consent banner allows you to accept or reject non-essential cookies.

4. Third-Party Cookies

We use minimal third-party services: Google Maps (for location display) and our payment processor. These services have their own cookie policies which we encourage you to review.

5. Changes to This Policy

Cloudaryn reserves the right to update this Cookies Policy. Significant changes will be communicated through our website or direct communication.

1. Project Milestones

Cloudaryn operates on a milestone-based payment structure. Each project is divided into clearly defined phases with corresponding payments. Refunds are evaluated based on the completion status of each milestone.

2. Pre-Project Phase

If you cancel before project commencement, a full refund of any advance payment will be issued within 14 business days, minus any administrative fees (maximum 5% of the advance payment).

3. In-Progress Projects

For projects in progress, refunds are calculated based on completed work. You will receive documentation of all completed milestones and deliverables. Any payment for completed milestones is non-refundable.

4. Post-Delivery

Once a milestone is delivered and approved, it is considered final. Revisions beyond the agreed scope may incur additional charges as outlined in the original project proposal.

5. Dispute Resolution

Refund requests should be submitted in writing to [email protected] within 30 days of the relevant milestone. Cloudaryn will respond within 5 business days with a resolution proposal.

6. Force Majeure

In cases of force majeure affecting project delivery, both parties agree to negotiate in good faith to reach an equitable solution, which may include project suspension or modified timelines.

1. Acceptance of Terms

By accessing and using the services of Cloudaryn Digital Studio (Calle Alameda de Mazarredo, 63, Piso 5º Izquierda — 48009, Bilbao, Bizkaia, España), you agree to be bound by these Terms of Service.

2. Service Description

Cloudaryn provides digital design and development services including immersive web experiences, luxury digital showrooms, custom design systems, and related technical consulting. Services are delivered as described in individual project proposals.

3. Intellectual Property

Upon full payment, all intellectual property rights for custom work transfer to the client. Cloudaryn retains the right to display work in portfolios and case studies unless otherwise agreed in writing. Pre-existing tools, frameworks, and methodologies remain property of Cloudaryn.

4. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the project. This obligation survives termination of the agreement for a period of 24 months.

5. Limitation of Liability

Cloudaryn's total liability shall not exceed the total fees paid under the relevant project agreement. We shall not be liable for indirect, incidental, or consequential damages.

6. Termination

Either party may terminate the agreement with 30 days written notice. Upon termination, Cloudaryn will deliver all completed work and receive payment for completed milestones.

7. Governing Law

These terms are governed by Spanish law. Any disputes shall be resolved in the courts of Bilbao, Bizkaia, España, unless otherwise agreed in writing.

8. Modifications

Cloudaryn reserves the right to modify these terms. Material changes will be communicated to active clients within 30 days of implementation.